MILLGAYA application aims to provide an easy interface to its users through which they can book a service request for different maintenance works required to be done at their home/office/shop etc. Such maintenance/repair work requires trained technicians like Electrician, Plumber, Mason etc. which is unorganized and needs to be approached through local shopkeepers or chasing behind them.
A screening process is performed on all Pros before they are on-boarded into the system which includes Police verification, customer training , technical experience etc.
MILLGAYA is a company formed by common peoples like us who understand the problems and pain faced by common man in home repair services.
Millgaya is a marketplace where you find a professional help for your home repairs.
Yes, some are employed and some are independent home repair professionals which are taken after a through verification and customer training process.
We share the contact details of the technician assigned to your case, and we suggest you contact with the Pro in case he hasn't reached your site at scheduled time.
It is a possibility that he may be already on his way. In case it's a no show, we can arrange for replacement at a time convenient to you.
Any warranty on service, repair or parts can only be provided by the manufacturer itself. Millgaya being an aggregator does not provide any warranty on the service/repair/parts.
However we synchronize with customer and technician in case of repeat problem and strive to solve the issue.
Customer can purchase any required part on their own OR they can discuss with technician to bring the part with them on market price, however we ensure that basic parts like
washer, tape, wires , adhesives etc are made available to the technician in the service kit.
You can always view the photo of the technician in your job history page and verify the technician on reaching to you.
Also, we send the technician employee id to you and each technicians carries a Photo Id proof with them, through which you may verify the employee id, photo etc.